Dear Pet Company specials

Kim3 months ago

Ordered the cutest dog tag and collar the staff were incredibly helpful in helping me chose the right size and the delivery was much faster than expected! Great service

Kelsey4 months ago

I really wanted to support a local business, and the quality of the jackets themselves is good. However, this experience left me feeling that the focus was more on money than on customer satisfaction. There's a big difference between a brand that simply sells products and a brand that genuinely cares about its customers. Unfortunately, after receiving my order, I found that the sizing was significantly smaller than expected. When I contacted Dear Pet Co, I was advised that refunds are not offered and that only store credit would be provided. To exchange the jackets for larger sizes, I would need to cover the courier costs to return them to Gauteng, pay the courier costs for the replacements to be sent back to Durban, and pay the difference in price for the larger sizes. This would have cost me hundreds of rand on top of what I had already spent. As a customer, it felt disappointing to report a sizing issue immediately after delivery, and still be left carrying all the financial risk and additional costs. While the staff were polite and responsive, the overall experience left me feeling undervalued as a customer. I hope Dear Pet Co will consider reviewing its sizing guidance and returns process in future, as I believe customer loyalty is built not only on product quality but also on how customers are treated when things don't go according to plan.

andrea4 months ago

Submitted an online form for a query about customized clothes for my daxie. The form submission was successful. I had provided exact measurements across all fields to ensure accuracy and explained issues with previous purchases. Only to ask them for a response and find they never received the communication and requested the details again. And thereto would be a delay awaiting a review of quotation from finance and then production will ensue for. 10-15day turnaround.. which equates to another month wasted. Absolutely no assistance was made only the assurance that they never received the form submission. I cancelled my order placed due to extreme frustration, after going out of my way to then act speedily to give measurements without losing another business day. They then cancelled my order and issues a credit note for store purchases. Despite all of this being done within 12 hours. It has been highly frustrating and wrecking. Wasting petrol, time , and peace I can never get back. Why would I want store credit for a store that takes a month to make adjustments to existing products? Why would I want to shop there after continued frustration????improve your customer service!

Chantelle5 months ago

Pretty packaging, just a shame they cannot hold to their promised 5 to 7 business days to deliver. Placed my order the 7th of May, you could clearly see on the packaging information that they only got to it the 19th of May (8 business days after order was placed). Got delivered the 22nd of May (11 business days after order was placed; or in other terms - 4 business days late vs. what was promised)

C8 months ago

I absolutely love the quality from Dear Pet Co! My boy Max is obsessed with his new bed and blanket. Thank you so much for the fast delivery and the beautiful packaging — it made the whole experience feel extra special. I will definitely be ordering from you again! 🐾💙