Boardriders specials

watsonEdited 6 months ago

I went to Boardriders at Canal Walk tonight just after 8pm and had a terrible experience. I was looking for the Quiksilver Men’s Mercury Denim Pant, which was clearly marked on special both online and in their system. Despite this, the sales lady insisted it was at the original price — showing poor product knowledge and no effort to assist. To make matters worse, the shop advertises Pay Just Now as a payment option, but when I tried to use it, the staff (two coloured ladies and an African gentleman) told me it’s not available in their system. Why advertise a service you don’t actually offer? That’s misleading. I was ready to buy, but the poor service and false advertising completely chased me away. They lost a customer tonight because of untrained staff and misleading promotions. Management really needs to train their staff properly and stop advertising services or specials that they cannot actually honour. Update: It has now been 6 months and I have still not received a response despite being asked to email support. PSA — if you're looking to use Pay Just Now or take advantage of advertised specials, be sure to confirm with staff before making the trip.

Zaheer7 months ago

please send ur staff to Claremont for some training in customer service especially the young with the scarf and glasses very sarcastic "if u say so" was the remark about 01/4/26

chrisa year ago

I called the store earlier in the day to check stock on a pair of DCs I saw online. The staff were knowledgeable, helpful and friendly on the phone. The in-store experience even better. Amazing happy vibe from the staff and I left with 2 pairs completely satisfied. We'll done on a great retail experience.