Yellow Sub Trading specials

EdnaEdited 2 days ago

I am extremely disappointed with the service I have received regarding my online order. I have called customer service several times, and on every occasion, I have had to hold for an unreasonable amount of time without getting through to anyone. The IVR system indicates that there are three people ahead of me, then quickly changes to one person before me, and eventually indicates that I am next in line. However, it gets stuck at that point, leaving me holding until the call eventually drops. This has happened repeatedly, and it is completely unacceptable. I have also sent an email, only to be told that the matter is being looked into and that someone will call me back. To date, I have received no call, no meaningful update, and no resolution. I find it extremely frustrating that I have made several attempts to get assistance, yet I am still left chasing answers with absolutely no certainty about what is happening with my order. Perhaps I should have selected collection instead of delivery. However, I live in Benoni, which is precisely why I opted to pay for delivery in the first place. I paid for a service and reasonably expected my order to be delivered within the promised timeframe, with proper communication and support should anything go wrong. What makes this situation even more frustrating is that there is no indication on the tracking information that a courier has collected my order. Consequently, I cannot even contact the relevant courier company directly to establish where my parcel is or when I can expect delivery. I am simply expected to wait indefinitely, without any reliable information or assurance that my order is even on its way. This is, by far, the worst experience I have ever had with an online order. The lack of communication, the inability to reach customer service, and the failure to provide a clear update or resolution have left me thoroughly disappointed. Customers should not have to go through this much frustration just to establish the

Kamogelo3 days ago

HORRIBLE SERVICE!!!!!!!!

Mow3 days ago

Extremely poor service and a complete lack of professionalism. I placed an order on Saturday and had to spend the next four days chasing the business for an update. My emails and WhatsApp messages went unanswered, and none of my calls were returned. When someone finally answered my call four days later, I was informed that the item I had ordered was out of stock. This is completely unacceptable. If an item is out of stock, it is the business’s responsibility to inform the customer promptly, not leave them waiting and force them to repeatedly follow up just to get basic information about their own order. The issue is not simply that the item was unavailable; it is the unacceptable lack of communication, accountability, and respect for the customer’s time. Four days of silence across multiple communication channels is inexcusable. I expected far better service and a more professional approach. Based on this experience, I would seriously reconsider placing another order with this business. Customers deserve timely updates, honest communication, and basic courtesy. Unfortunately, none of that was demonstrated in this instance.

Sibongile2 weeks ago

Horrible horrible service from communication to courier service, took them 3 weeks to refund my money and not all of it.The courier service blames them for failure of delivery,they blame the courier company! This was my first and last order!!